moza FAQ

Our services are available only in jurisdictions where local law permits online gaming and wagering. We do not operate in regions where such activities are prohibited. By opening an account on moza, you confirm that you reside in a location where our services are legal and that your use complies with local regulations.

Users in major cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can access moza if their jurisdiction permits online wagering. However, you remain responsible for verifying that access is legal in your specific location. If you are uncertain, consult a lawyer licensed in your jurisdiction.

To verify your account on moza, we require a clear photo of your legal identity document—either your national ID (KTP) or passport. The image must show your full name, date of birth, ID number, and expiry date. We also request a recent utility bill or bank statement to confirm your residential address.

Upload these documents via the KYC section of your account dashboard. Our system performs automated checks and manual review; verification typically completes within one to two business days. Once verified, you can withdraw your balance. If your documents are unclear or incomplete, we request a resubmission, which may add one to two days to the process.

Withdrawal timelines depend on your payment method and whether a fraud review is needed. E-wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically arrive within minutes to a few hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) typically arrive within one business day during banking hours.

If our system flags your withdrawal for fraud review—for example, if you request a large amount or use a new payment method—we may place a temporary hold. Fraud review typically takes one business day. Public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi may extend processing by one additional day. You can check your withdrawal status in your account dashboard anytime.

Yes, we support all four major Indonesian banks. We accept deposits via mobile banking, local payment, online payment, and e-wallet virtual accounts. When you select bank transfer as your deposit method, we provide you with a unique virtual account number for your chosen bank. Transfer your funds to that account; your moza balance is credited within one to two banking hours.

When you withdraw, we return funds to the exact bank account you used to deposit. For example, if you funded via mobile banking, your withdrawal goes to your local payment account. We do not charge deposit or withdrawal fees; however, your bank may assess transfer fees depending on your account type. Check with your bank for details.

If you have a promotion code from moza, enter it in the "Promo Code" field on your account dashboard under Settings or Bonuses. Some promotions are automatically applied when you log in if you meet the eligibility criteria; others require you to input a code manually.

Once you enter a valid code, the promotional offer (such as bonus funds or free bets) is added to your account immediately. Be sure to read the promotion's terms and conditions, which specify any wagering requirements or game restrictions. If your code does not work, contact our support team via live chat to verify the code's validity and eligibility.

Live-dealer tables on moza offer real casino games—blackjack, roulette, baccarat, and Dragon Tiger—with a live human dealer streamed to your phone or desktop. You place bets, and the dealer handles the cards or wheel in real time. Games are live and interactive, and you can chat with the dealer and other players.

Slot games are digital games that use random-number generators (RNG). You spin the reels, and a computer algorithm determines the outcome instantly. Popular slots on moza include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots have faster gameplay, lower minimum bets, and auto-spin features that live-dealer tables do not offer. Both game types settle automatically and credit wins to your balance immediately.

We encrypt your account data using TLS 1.2 or higher and store it in access-controlled databases. Your identity documents, payment information, and bet history are accessible only to our compliance, fraud-prevention, and support teams. We do not sell, trade, or share your data with third parties unless required by law or court order.

Your password is hashed (not stored in plain text). You can enable two-factor authentication (2FA) on your account via the Security section of your dashboard. We recommend 2FA for all users. Our data handling practices are detailed in our Privacy PolicyIf you have questions about how we use your information, contact our support team.

Our support team responds to live-chat queries typically within minutes during business hours. Email inquiries typically receive a response within one to two business days. In-app help requests are reviewed and answered within one business day.

For urgent matters (such as account compromise or unauthorized withdrawal), contact live chat; our team will prioritize your issue. Response times may be longer during public holidays. For administrative requests such as account closure or data export, allow three to five business days for processing.