moza Legal Notice

Our moza platform operates as an online entertainment service available only in jurisdictions where local law permits online gaming and wagering. We do not offer our services in jurisdictions where such activities are prohibited. This legal notice sets out our operational scope, the responsibility users bear for verifying compliance with their local laws, and how we handle data and account security.

Users accessing moza from any location are responsible for confirming that their use of our platform complies with the laws of their own jurisdiction. We maintain standard compliance measures—know-your-customer verification, transaction logging, fraud monitoring, and cooperation with competent authorities when required by law—but we do not warrant that our services are legal in every location where users may attempt to access them.

This notice applies to all users of moza, whether accessing via our Android app, iOS browser, or desktop web interface. By creating an account and depositing funds, you acknowledge that you have verified your own jurisdiction's legal status regarding online entertainment platforms.

Service Availability and Jurisdictional Restrictions

We at moza provide entertainment services—football and esports wagering, live-dealer table games, and slot games—in supported jurisdictions only. We do not determine whether our services are legal in your specific location. That responsibility rests entirely with you. You must verify that access to moza and your use of our platform comply with the laws of your jurisdiction before creating an account or depositing funds.

Our services operate across multiple payment methods common to Indonesia and the wider Southeast Asian region, including DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets, and mobile banking, local payment, online payment, and e-wallet for bank transfers. Payment acceptance does not imply legal authorization to operate in your jurisdiction—it reflects our technical capability to process transactions from users in supported regions.

We do not hold licenses for specific countries. We do not claim to be officially authorized in Indonesia, or in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other city. We do not represent that our services comply with every local regulation in every location. Users must independently determine whether their access is permitted under local law.

Account Eligibility and User Declarations

By opening a moza account, you declare that:

• You have verified that online entertainment platforms are legally accessible in your jurisdiction.
• You are not using a VPN, proxy, or other technology to circumvent geographic restrictions we may implement.
• You accept full responsibility for ensuring your use of moza complies with your local laws.
• You understand that we may suspend or terminate your account if we detect non-compliance or if you access moza from a prohibited jurisdiction.
• You will not hold us liable if your jurisdiction later prohibits online wagering or if local authorities take action against your account.

We perform know-your-customer (KYC) verification on all accounts before withdrawal is permitted. This verification confirms your legal name, date of birth, and identity document. KYC does not constitute legal approval for your jurisdiction—it is a fraud-prevention and compliance measure. Even after KYC approval, you remain responsible for ensuring your account use is lawful in your location.

Data, Privacy, and Security

We encrypt your account data, payment information, and betting history using industry-standard TLS encryption. Your identity documents (national ID or passport image) are stored in a restricted database accessible only to our compliance team and are used solely for KYC verification and regulatory compliance.

We do not sell your personal data to third parties. We do not share your betting history or account balance with marketing firms or data brokers. Our data handling practices are described in detail in our privacy policy. If you have questions about how we store, process, or protect your information, contact our support team via live chat or email.

We cooperate with competent authorities, law enforcement, and regulatory bodies when legally required to do so. If a court order, government request, or legal mandate requires us to disclose your account information, we will comply with applicable law. We do not promise to challenge such requests or to notify you before disclosure unless local law requires it.

Your account on moza is subject to the laws of your jurisdiction. We do not override local law, nor do we provide guidance on whether our services are legal where you live.

Our moza Terms and Conditions Framework

Our full terms and conditions govern your use of moza. They cover account creation, deposit and withdrawal, wager settlement, dispute resolution, account suspension, and limitations of liability. You can review our complete terms at any time through the menu. By using moza, you agree to be bound by those terms.

Key points in our terms include:

• We reserve the right to suspend or terminate your account if we detect fraud, unauthorized access, non-compliance with local law, or violation of our terms.
• We settle all wagers based on official results from the relevant governing body (football leagues, esports organizations, game providers). We do not adjust odds retroactively or cancel settled wagers except in cases of clear error or fraud.
• Your funds are held in a segregated account and are not commingled with our operational funds. In the unlikely event of our insolvency, your account balance is protected from creditors' claims.
• We do not offer guarantees regarding uptime, withdrawal speed, or payout amounts. We operate with standard security practices, but we do not warrant that our platform is free from technical errors or unauthorized access.
• Disputes between you and moza are resolved through arbitration or local court proceedings, depending on your jurisdiction and the nature of the dispute.

Withdrawal, Settlement, and Account Closure

Your winnings on moza are your property. We do not confiscate legitimate winnings or arbitrarily cancel winning bets. Settlement occurs automatically once the underlying fixture concludes and the official result is confirmed. You can withdraw your balance at any time using your preferred payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We may hold withdrawals pending fraud review if your activity appears suspicious—for example, if you deposit and immediately request a large withdrawal without wagering, or if your account shows signs of compromise. These holds are security measures and typically resolve within one to two business days after verification.

If you wish to close your moza account, contact our support team. We will settle any pending wagers, return your balance to your nominated payment method, and delete your account data according to our data retention policy. Account closure is permanent and cannot be reversed.

Limitation of Liability and Indemnification

We provide moza as-is. We do not warrant that our platform is error-free, that it will always be available, or that it will meet your specific expectations. We do not warrant that market odds are fair, that settlement is always instantaneous, or that your funds are protected against all risks.

To the maximum extent permitted by law, we limit our liability to you for any damages arising from your use of moza to the amount you have deposited into your account. We do not accept liability for consequential, indirect, or punitive damages, even if we have been advised of the possibility of such damages.

You agree to indemnify us against claims arising from your use of moza in violation of local law. If your jurisdiction's authorities take action against you for using our platform, and if they subsequently attempt to hold us liable, you agree to defend us and cover our costs.

Contact and Legal Inquiries

If you have legal questions about moza, our jurisdiction restrictions, our data handling, or any aspect of our operations, contact our support team. We maintain multiple contact channels: live chat within the moza app, email support, and in-app help sections.

For formal legal notices, requests for information, or official inquiries from government agencies, direct your communication to our legal team through our contact page or official email address. We respond to official requests according to the timelines specified by applicable law.

We do not provide legal advice. If you are uncertain whether moza is legal in your jurisdiction, we recommend consulting a lawyer licensed in your location. We cannot make that determination for you, and our support team cannot offer legal opinions.

Final Statement

We at moza operate transparently and in good faith. We implement security measures, process payments reliably, and settle wagers fairly. However, we do not promise that our platform is legal in your location. We cannot assess your local jurisdiction's regulations. You must make that determination yourself.

By using moza, you acknowledge that you have read this legal notice, that you understand our jurisdiction limitations, that you accept responsibility for verifying your own legal compliance, and that you agree to our full terms and conditions. If you do not accept these terms, do not create an account or deposit funds.